Halle Library Room Reservation Survey
(How Are We Doing?)


Our goal is to provide you with the best possible service. Please help us serve you and others better by taking a few minutes and completing our survey. Choose more than one response if appropriate.   (Skip the survey)
1. Which category best describes your requestor’s status?
faculty or staff at EMU reserving for a class
faculty or staff at EMU reserving for an event
faculty or staff at EMU reserving on behalf of a student organization or outside organization
an outside group not affiliated with EMU
 
2. How often do you reserve rooms in the Halle Library?
between 1-4 times per semester
between 5-10 times per semester
between 10-15 times per semester
more than 20 times per semester
 
3. Which type(s) of rooms do you reserve?
computer lab
conference room
auditorium
catered event room
 
4. Which procedure do you use to request your reservation?
in person (Room 116)
by phone (487-0020 xt.2199)
by email (lib_reservations@emich.edu)
via online form (http://www.emich.edu/halle/room_scheduling_guidelines.html).
 
5. How prompt was your request response?
immediate
timely
slow
no response
 
6. How would you rate the level of customer service you have received while reserving a room
excellent
good
average
poor
 

If we fell short of meeting your service expectations, please describe the situation, including name of the staff person and the date (if possible) that the incident occurred:
 

As a result of your experience with us, what service-related improvements can you suggest?
 

Please indicate the name(s) of any staff person you would like to commend:
 

Contact Information (Optional)

Name:

Email:

Department:

Phone:


   



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